General questions:
01. STORE: Do you have a physical store?
Yes! Our store is located in Olivais, Lisbon. Address: North Encarnação Market (North Square, 10) Store 22, second floor, 1800-281.
Opening hours:
02. DELIVERY: How are the products delivered?
1. Post Office (CTT): standard shipping
You choose the shipping option for your country through the website and we ship via CTT (post office) to the address you provided. Here we will inform you of the shipping prices, but if you wish you can simulate it yourself (by placing the products you want in the shopping cart and proceeding to checkout) to see the delivery cost.
Please note: this is just an estimate of the time it will take, taking into account all the shipments we have already made, therefore it is not a confirmation of the time in which you will receive your order. If you want to ship to a hotel, make sure they will receive your package and ask if they need any extra information, such as your reservation number, to include in the shipping details.
It is also the customer's responsibility to track their delivery, using the tracking code that we send after posting at the post office. In the case of Brazil, tracking must be done in 2 stages: 1. From departure from Portugal to arrival in Brazil: via the CTT website, Correios de Portugal; 2. From arrival in Brazil until internal distribution: through the Brazilian Post Office website. Note: the tracking code is the same, the only thing that changes is the website you must access to track it.
2. Uber Package: Urgent Shipping (Lisbon only)
If you wish to receive your order on a specific date/time or your hotel has not accepted to receive your order, the best option is to contact us at (+351) 911 861 741 so we can send it via Uber Package. This shipping has a standard cost of 15 euros but can only be selected after having previously agreed with us, as it is only available on certain dates, times and locations. Attention: to receive this shipment you must be in front of the location informed, at the agreed time, to receive the package, as the Uber driver does not get out of the car.
3. Collect in person at our store
If you wish to pay in cash, or want to collect a purchase that has already been paid for, you can come in person to our store in Lisbon! If you made your purchase online and wish to collect the products in store, you must notify us at least 24 hours in advance, so that we can take your order to the store, as we do not have stock of all the products on the website in store. To schedule, contact us via WhatsApp (+351) 911 861 741 or email beachtennislx@gmail.com. In item 1 of this FAQ you will find information about the store's address and opening hours.
03. PAYMENT: What payment methods are accepted?
1. Directly through the website
You can pay by credit or debit card, Mbway and Multibanco Reference, directly through the website. Card payments cannot be paid in installments (even if you pay by credit card, it will be in 1x).
2. Partially through the website
You can make the payment by national transfer (Portuguese bank) or international transfer. In this case, you need to make the purchase through the website, choosing this option, so that your order is confirmed. You will receive an email confirming your order, containing your order number and our details to make the transfer. You must make the transfer (in the case of an international transfer, we suggest you use well-known applications, such as Remessa Online or Wise, for example). After making the transfer, you just need to send us, via WhatsApp at (+351) 911 861 741 or by email, to beachtennislx@gmail.com , proof of your transfer and the number of your order placed on the website.
3. In cash
If you wish to pay in cash, just come and make your purchase in person at our store!
04. INVOICE AND TAX FREE: Do you issue invoices? Can I request Tax-free?
Yes, we issue an Invoice (Nota Fiscal) for all our sales.
Yes, we issue TAX FREE, from the company Travel TAX FREE.
TAX FREE is a benefit of refunding part of the tax that the customer pays at the time of purchase, when they are not resident in the European Union and are returning to their country, taking their purchases with them, on the flight. TAX FREE is associated with the Invoice and to request it, you only need to inform, at the time of purchase, in addition to the customer's general data (Full name, Address, Passport number and Country of Issuance), their date of birth. We will issue the necessary documents, namely the Invoice and the TAX FREE Slip, and send them by email or within the order, along with instructions on how to request a refund, which must be done at the airport. The amount to be refunded to the customer varies from 10% to 15% of the purchase value, depending on the classification of the products in the Brazilian tax system, and is processed in its entirety by the company Travel TAX FREE. Therefore, BTLX has no relationship with the amount to be returned to the customer. The amount is returned directly at the airport and can be in cash or in the Traveler Wallet App, and the customer chooses the method that is most convenient for them.
Some rules for requesting TAX FREE: The client cannot be a resident in any country in the European Union; the purchase must be over €65; the customer must validate their ticket within 3 months after purchase; The customer must take their products with them as they may be asked to show them in order to receive a refund.
05. CUSTOMS (SHIPPING): I purchased my products and had them delivered to my address, will they be taxed at customs?
If you purchased with delivery to countries in the Schengen zone, in the European Union, no. If you purchased with delivery to another country, your merchandise will pass through customs in the destination country and will be taxed.
It is the customer's responsibility to pay all applicable taxes, as per the law of their country, if the order is taxed. The postal dispatch is also the responsibility of the customer and must be paid for the product to leave customs and arrive at its destination. In the case of shipments to Brazil, the postal dispatch fee is set at R$: 15.85. If you have any questions, please contact us via WhatsApp at (+351) 911 861 741.
06. CUSTOMS (AIRPORT): I bought my products and I take them with me in my suitcase, when traveling by plane. Will they be taxed?
If you are traveling to any country within the Schengen zone, in the European Union, no. If you are going to travel to another country, you need to check directly on the official websites of that country to see what the legal limit for purchases abroad is (in Brazil, for example, the limit is US$1,000.00, a value similar to €900, depending on the exchange rate on the day, and the items purchased must be for personal use, not for sale). If you exceed the allowed quota, you may be taxed.
07. EXCHANGE: Can I exchange or return a product?
If there is any proven manufacturing defect, we can exchange products within 30 days of receiving the order. We ask that you contact us if this occurs, sending photos and videos of the product, so that we can send it to the supplier, so that an analysis can be carried out and a manufacturing defect can be proven. Contact us via WhatsApp (+351) 911 861 741 or email beachtennislx@gmail.com. There is no possibility of exchange resulting from use of the equipment (collision during the game, exposure to rain and sun, etc.). In some cases, the supplier may suggest another solution, such as a partial refund or a discount on a second product. For more details, see our exchange policy at the bottom of the page.
Regarding clothes, caps, shoes and other accessories: we do not accept exchanges. We recommend that you only purchase if you are confident with the size indicated, or have the possibility to try it on in person, as sizes may be different from what you expect.
08. RESERVATION: Can I reserve a product?
We do not work with product reservations. So, if you want a product but you will only be able to come to Lisbon for a while, there are 2 options:
09. CONTACT: How can I contact you?
You can contact us through the following means:
10. PRODUCT AVAILABILITY: Are all products available for immediate delivery?
Yes! All products that are available on our website are ready for delivery, to be sent immediately, from our warehouse in Lisbon. Products that are listed as "Sold Out" on our website are not available.
In our physical store, we have the same variety of products as the online store. Therefore, if you come to our store in person, you will find the same products as on the website, but in smaller quantities. If you want to come to the physical store to buy many of the same products, please contact us first.
Product Questions:
10. RACKETS (MATERIAL): What is the difference between beginner, intermediate, professional and children's rackets?
Note: Each person has a unique game and feels the materials differently. The information described here is only theoretical, to help you make your choice. Our suggestion is that you buy rackets that you already know and have possibly tried. Rackets are not exactly classified as “beginner”, “intermediate” and “advanced” by suppliers. We make this distinction to facilitate the organization of our products, taking into account the characteristics that the vast majority of players look for in rackets, according to the time they have been playing and the objectives they have in beach tennis. To find out the material of each racket, you must look for it in our store and read its specifications.
11. RACKETS (HOLES): What is the ideal hole size?
Rackets can have numerous drilling options, the most common being: lateral drilling (1 or 2 lines) and drilling concentrated in the head (upper part of the racket). The more holes the racket has, the less friction with the air, meaning the racket will be lighter and faster, but it will not have such a rigid surface, which can reduce the power of your attack. Rackets with more holes can be interesting if you usually play in windy places, like on the beach, for example, as this way you will have greater control over your racket, feeling less interference from the wind. There is no ideal drilling, it all depends on your playing style and what you feel most comfortable with. If you want, you can make new holes in the racket (always with a specialized company).
12. RACKETS (WEIGHTS): How heavy is my racket?
When you search for rackets on our website, you will see that each one has its own specifications, one of which is approximate weight. This weight is provided by suppliers and is estimated (the racket may have a weight within the range provided or slightly lighter or heavier). When we receive the rackets from the suppliers, we weigh them one by one, so if you want to choose the exact weight of your racket, contact us and ask what weights we have available, in the model you want. A lighter racket offers the benefit of less arm fatigue, especially for those who play for a long time. A heavier racket offers the benefit of allowing a more violent attack, requiring less force than is required with a lighter racket. This choice is personal, you should choose based on your play style.
13. RACKETS (TREATMENT): What is treatment? Is my racket treated?
The treatment is a texture applied to the portion from the core to the head of the racket, made with micro glass spheres and other materials, covered with a varnish, with the aim of creating a rough surface more suitable for performing slice-style effects, where the ball “scrapes” the racket to gain spin in the shot. Some rackets are already treated directly from the factory, in which case this information can be found in the individual description of each racket. Therefore, if there is nothing written, it means that the racket has no treatment. If you have any questions, you can contact us for clarification.
Glipper: We have a partnership with the Italian company Glipper, which performs treatments on rackets. We have available some rackets that have already been treated by them (this information is present in the title and description of the racket). If you are interested in having a racket treated at Glipper, leaving and returning to Lisbon (it can be either a new racket that you buy from us, or a used one), request a quote. The deadline for this service is approx. 1 month and the price includes: treatment + shipping costs (the more rackets are sent together, the lower the shipping cost per unit).
14. OTHER PRODUCTS: Do you have other products that are not on this website?
No, all the products we have are on this website, and the products that are available are in stock, ready for delivery. If you are interested in any sold out product or another product (whether from the brands we already work with or from another brand) please contact us via WhatsApp (+351) 911 861 741, we can try to get it for you!
